LEGAL
Refund Policy
Effective and last updated: 2026-07-29
This policy explains how cancellations and refund requests for FinfluencerTracker digital access are handled. It does not limit rights that cannot be waived under applicable law.
1. Digital access begins after payment
Full Access is activated after Stripe or Alipay confirms payment. Because access to digital content and tools begins promptly, completed charges are generally non-refundable once access has begun, except as described below or where law requires otherwise.
2. Cases we will review
Contact us within 7 calendar days of the charge if you believe there was a duplicate charge, an incorrect plan or amount, an unauthorized payment, a confirmed payment that did not activate access, or a material technical failure that prevented use of the paid service.
We may request reasonable information to verify the account, payment, and access issue. Approval is case-by-case and is not guaranteed where the service was substantially used, the request is based only on a change of mind, or the complaint concerns investment results or market performance.
3. Subscriptions and cancellation
Stripe monthly and annual plans renew automatically. You may cancel through the billing portal at any time to stop future renewals. Access normally continues through the paid billing period.
Canceling a subscription does not automatically refund the current or a previous billing period. If you did not intend a renewal, contact us promptly and within the 7-day review window.
4. One-time Alipay purchases
Alipay payments are one-time purchases: ¥72 for 30 days or ¥720 for 365 days. They do not renew automatically. Expiration of the purchased access period is not a cancellation or refund event.
5. How to request a review
Email liaoqicheng0823@gmail.com with the account email, payment date, payment provider, order or invoice reference, and a short explanation. Never send your password, full card number, security code, or private key.
If approved, a refund is normally sent to the original payment method through the original provider. Provider and bank processing times are outside our control. Partial refunds or account credits may be offered where appropriate and permitted.
6. Chargebacks and fraud
Please contact us first so we can investigate. A chargeback, reversed payment, suspected fraud, or abusive refund activity may cause the related paid access to be suspended while the matter is reviewed.